1. Shipping Locations

We currently ship to addresses within New Zealand only. We do not offer international shipping at this time.

2. Processing Time

All orders are processed and shipped within 1-2 business days from the time the order is placed, unless specified otherwise (e.g., during peak seasons or promotions). Orders are processed on business days, which are Monday through Friday, excluding public holidays.

3. Shipping Methods and Delivery Times

• Standard Shipping: Delivery usually within 3-5 business days depending on the destination.
• Express Shipping: Delivery usually within 1-2 business days for major cities and regions.

Please note that delivery times are estimates and may vary based on factors such as weather conditions, courier delays, or other unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and delivery address of your order. Any applicable shipping charges will be clearly displayed before you confirm your order.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery. You can track your order directly on the courier’s website using the provided tracking number.

6. Missing or Lost Packages

If your package is missing or appears to be lost, please contact us immediately at info@dollarexpress.co.nz or call 0221850036, and we will assist you in resolving the issue.

7. Delivery Issues

If there are any delivery issues, such as a damaged package or incorrect items, please contact us within 3 days of receipt to report the issue. We will arrange for a replacement or refund, depending on the situation.

8. Address Errors

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us:

• Address: 3/129 Wallace Road Papatoetoe, Auckland, 2025, New Zealand
• Phone: 0221850036
• Email: info@dollarexpress.co.nz

Thank you for shopping with Dollar Express! We look forward to serving you.